Get help with memberships, training, teams, and billing — all in one place.
Use this page to search our Help Center, submit a support request, or chat with our team.
How Do You Want to Get Help?
Chat With Us
Use the chat bubble in the bottom-right corner to ask a quick question or check on something. Our support bot can answer common questions and a real person can step in when needed.
Search the Help Center
Browse step-by-step answers about memberships, Prosper Elite teams, training, billing, and more.
Submit Support Ticket
Have a detailed question or issue? Use the chat to open a ticket so we can track it, assign it, and follow up.
Membership & Billing
Training & Sessions
Pick a Topic So We Can
Help Faster.
Prosper Elite® Basketball Teams
Camps, Clinics & Events
We aim to respond to most questions within one business day.
Team, schedule, and practice questions are usually answered faster during gym hours.
For faster help, please include your athlete’s name, grade, and program (Elite Hoops, Prosper Elite, EHA Next, camps, or private training).
972-565-3774
300 W BROADWAY ST., BLDG. 6 & 8
PROSPER, TX
75078